Return and Refund Policy

At VAnD Studios, we take pride in crafting each item with care and ensuring that it meets highest standards of quality. However, we understand that there may be instances where a return or exchange is necessary. Please review our policy below.

Eligibility for Returns

• You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Items Excluded from Returns

• Customized or personalized items cannot be returned unless they arrive damaged or defective.

Return Process

• To initiate a return, please contact us at vandstudios@gmail.com with your order number and details about the product you would like to return. We will respond ASAP with instructions for how to return items from your order.

Refund Timeline

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item as quickly as possible at no extra cost to you.